Month: November 2016

At present the training is anticipated to be for telephone

Thank you for you reply at present the training is anticipated to be for telephone befrienders for isolated elders and has a very national span.

The thinking is to look at compiling perhaps a variety of ways to do this so sorry to be vague. It is a new concept for me and i would welcome ways of learning, platforms any examples of use etc from others .Challenges things to consider .

It would require helping volunteers to look at communication styles , bust steroetypes cover boundaries, reporting, support and of course check the volunteer has the skills and acquired through the the learning and induction process .

is that any use just need to get ideas from A to Z

I’ve not come across many examples of online training for volunteer managers that are specific to the UK, certainly not any that go wider than just one topic.

I think part of the problem is that many people still seem to be quite wary about engaging in online training. I know from experience of setting up this group how long it took for people to be comfortable engaging with others and asking questions online and I think that evolution in training provision is still ongoing. I certainly see and hear of scepticism when online training solutions are offered, even when these are much cheaper than face-to-face training.

Perhaps other countries like the USA and Australia don’t have the same anxieties, in part because of the distances involved in travelling to face-to-face training?

All that said I do think there is potential here and I think that if people can overcome their anxieties around the medium and the tools for delivering and engaging in online training there could be more available.

I am delivering a webinar with VC Warrington this afternoon that will be my first experience of delivering online to a live audience. I have also done a course for KnowHow NonProfit on developing volunteer roles which is available online at

If you’d be interested in talking about delivering training for you online then I’d be happy to speak with you.

Based on my experience of developing learning strategies

Based on my experience of developing learning strategies in a big private organisation, we used e-Learning for reaching the first level of skill required for a certain competency. To be more precise, the company had defined the various competencies and for each of them the level of skill required by his employees in order to be able to perform the tasks required for a specific job.

The lower skill level was awareness and the highest was mastery. E-learning has been extensively used for employees needed to reach the “awareness” level. It could also be a prerequisite for attending some face to face training sessions where attendees must have read and understood some preliminary information. e-Learning is commonly used to reach awareness about mandatory processes, risk and security related issues….

Having said that, a cost, benefits analysis needs to be made before starting any development of an e-Learning module. Volume is key, the more people to train, the better the business case is. A lot of courses are available on the market which saves development but you miss the opportunity to customise it to the specific needs of your organisation.

Finally, you have to make sure your target audience is ready to benefit from an e-Learning approach. Not only the tools (computer, network…) but the mindset. They need to be convinced about the advantages of e-Learning in order to make it a success. Unfortunately, I am not being able to provide a specific example with content relevant for volunteers but I hope this helps.


Mini-blogs and discussion points

Hi there, Just wanted to point out a couple of really interesting pieces that have emerged via the social action networking site If you haven’t already registered for this website – then do check it out. It’s a fantastic resource to complement the great discussions generated. And you can advertise your volunteering opps and events.

Currently, there are some thought provoking articles about volunteer involvement and risk – in particularly focusing on getting organisations to involve more under 16s. Take a look at the following blogs: ‘Feel the fear and volunteer anyway’ and ‘A request to those re-developing volunteer policies for their organisations’ to join in this debate and share some examples.

Also of interest is ‘Volunteering whilst under the knife’ – a fascinating piece on involving service users as volunteers. One which includes an indepth and very insightful response from a fellow volunteer manager about her experiences and learning in this area. If those topics don’t float your volunteering boat then there are plenty others on there that might. What are you waiting for?

Make a cup of tea and take some time out to read, reflect, challenge and share. Enjoy!